Buisness Process Management
Successful business requires a clear perspective on processes, performance and customer expectations.
BPM is a key initiative of Madiba Consultants Ltd and the company has already deployed BPM solutions with customers worldwide.
We improve process control by mapping processes, appointing process owners, decomposing key processes into tasks, allocating process and task SLAs and working with KPIs.
MadibaCo comprises a team of experienced consultants with a passion for designing, improving and innovating processes. Our local team plus global partner network apply their local business context knowledge, proven expertise, guidance & technical support to effect your organizational change initiatives.
Along with our focus on delivering value, we also pay attention to your staff professionalism and customer centric focus. Our goal is to introduce, communicate and impart our knowledge within your company as broadly and effectively as possible. We often combine consulting with a training component.
What do organisations achieve?
Total Quality Management: quantitative management & continuos improvement
Management of process domains, defining goals and benefits, implementing best practices
Organizational Change and Development: cultural evolution, organizational learning and change management.