Buisness Process Management

Buisness Process Management

Successful business requires a clear perspective on processes, performance and customer expectations.

BPM is a key initiative of Madiba Consultants Ltd and the company has already deployed BPM solutions with customers worldwide.

We improve process control by mapping processes, appointing process owners, decomposing key processes into tasks, allocating process and task SLAs and working with KPIs.

MadibaCo comprises a team of experienced consultants with a passion for designing, improving and innovating processes. Our local team plus global partner network apply their local business context knowledge, proven expertise, guidance & technical support to effect your organizational change initiatives.
Along with our focus on delivering value, we also pay attention to your staff professionalism and customer centric focus. Our goal is to introduce, communicate and impart our knowledge within your company as broadly and effectively as possible. We often combine consulting with a training component.



What do organisations achieve?

Total Quality Management: quantitative management & continuos improvement
Management of process domains, defining goals and benefits, implementing best practices
Organizational Change and Development: cultural evolution, organizational learning and change management.

Examples of objectives:

  • Integrate improvement framework
  • Extend process maturity benefits to every business process
  • Reduce billing errors
  • Increase flexibility and agility in the organization.
  • Improve and change the company in a structural way.
  • Achieve cost reductions
  • Recognition for efficiency

Barriers implementing BPM helps you overcome:

  • Overload, rework
  • Multiple ways to do similar things
  • Disappointing automation results
  • Workflow bottlenecks, errors
  • Disappointing end-to-end solutions
  • Multiple improvement frameworks
  • Best practices

Madiba Consultants Ltd supplies a full range of BPM services, from strategy definition and execution, to management and operations. It can support organizations with:

  • Restructuring the business along process lines
  • Designing, modeling, improving and implementing processes
  • Designing, creating and managing an IT landscape oriented towards processes and service

Madiba Consultants Ltd provides services for all parts of the BPM life cycle, from strategy definition and transformation, to the leveraging of BPM solutions. The BPM services relate to the business structuring provided by Madiba Consulting and to the technology required for BPM. The diagram below shows the BPM portfolio of Madiba Consultants Ltd.

Madiba Consultants Ltd’s BPM services stand on a foundation built from generic enterprise architecture, IT governance and change management services. They comprise of :

BPM strategy – services for developing a BPM strategy and roadmap that cover the entire range of business and IT operations, including the supporting business case, creation of acceptance within the organization, etc.

Process centric organization – services that focus on making an organization process-centric and customer-centric, and on the change management, enterprise architecture and other resources

Business process provisioning – execution of business processes by Madiba Consultants Ltd

Process modelling & design – the design, modelling, simulation and validation of processes

Process monitoring & analysis – set up and execution of monitoring and analysis, based on KPIs, management reports, etc.